Is India slowly and gradually moving towards the
KPO regime? Well this is the buzz which
is slowly making wave this New Year.
After achieving success in BPO, India has taken
a step forward to widen its success towards the KPO regime. KPO
industry unlike BPO provides domain based processes and business
expertise. KPO is more like a challenge as it demands advanced and
expertise skills on part of its employees. BPO on the other hand
is more or less like a commodity business which stretches more on
information technology and its various sectors.
BPO (Business Process Outsourcing) significance
No matter KPO is a step ahead of BPO but this does not
mean the end of BPO. The BPO Industry will continue to be successful
in India . BPO has its own way to solve a particular problem. The
BPO market is long term in nature as compared to the KPO market.
With every passing day the BPO market base is expanding and so is
the various processes outsourced through it.
BPO undertakes
- Data processing
- Basic data entry
- Setting up of a bank account
- Department Outsourcing
- Provides technical support
- Provides email support to its customers
Even after the entry of KPO in the Indian market.
BPO will continue to derive higher revenues as compared to the KPO
industry. The BPO exports will be as higher as $20 billion by the
end of 2010. By a recent study done by experts the BPO industry
is expected to grow globally at a CAGR of over 26 percent by 2010.
KPO (Knowledge Process
Outsourcing) Significance
There is no doubt that KPO will be the next big
thing after BPO. KPO unlike BPO is not just restricted to information
technology. It specializes in various other challenging sectors
namely business research, Clinical research, Intellectual property
research etc.
The KPO exports are estimated to be around $12
billion at the end of 2010. The future of KPO appears to be bright
and is expected to achieve a high end of BPO at the end of 2010.
The KPO regime looks all set and poised to accept the new challenges
of high training cost and a much higher attrition rates. The shorter
term contracts will demand high quality work and skills on part
of its workers. KPO industry has accepted all these challenges and
is all set to leave a mark just like the BPO brigade.
